UPS Ground Shipping Map

***New Policy Effective 10-1-2018***

Due to rate changes by Fedex we will be discontinuing our relationship with Fedex. If specific shipping instructions are not on the purchase order or "Best Way" we will ship UPS Ground. Any other service requested will require the customer to schedule pick up once the package is ready.

All shipping discrepancies must be reported to PIONEER upon receipt. If your package is damaged upon receipt you must advise the carrier immediately. All packages are shipped FOB shipping point. If a package is shipped on PIONEER shipping account the package is insured for declared value. If the package is shipped Collect or Third Party all claims and credits must be handled by the customer with the carrier.

UPS Claims

All loss and damage claims must be reported to UPS immediately and the receiver must abide by UPS guide lines. UPS reserves the right to inspect any damaged packages. All packaging must be maintained until the claim is completed or UPS will deny the claim. The receiver must supply pictures of the packaging and label if requested by UPS. Any deviation from UPS guide lines are at the receivers expense, Pioneer will not be responsible if UPS guidelines are not met for any and all claims.
Pioneer is happy to help with processing claims but ultimately it is the receivers responsibility to report the damage, maintain the packaging and cooperate until the claim is complete.

Shipping Un-Insured or No Declared Value

LTL Shipping

International Shipping

Insurance Waver Form

Any questions or concerns please contact Customer Service at 847-593-6000 or Customer Service.