Returns

HPI dba PIONEER reserves the right to refuse any products sent back without a proper Return Goods Authorization.

PIONEER will accept product within 30 days of the original invoice date if the following conditions are met:

• RGA number is acquired from Pioneer Customer Service.


• RGA must be closed within 30 days of issue date if the following conditions are met.


• Material is a standard catalog item.
• Material returned is in Brand New, Resell-able Condition - No Exceptions.
• Material returned is in original packaging and labeling and must be in new condition, if damaged a $5 per item fee will apply.


• 15% Inspection fee is applied to all returns.
• The 15% inspection fee can be waived if a new offsetting order for equal or greater value is placed when the RGA number is issued. Product and Packaging must meet above requirements.
• Previously entered orders cannot be applied as an offsetting order..

Specials, Non-Standard, Non-Catalog items may not be returned for credit.

Any questions or concerns please contact Customer Service at 847-593-6000 or Customer Service.