HPI - Heartech Precision Inc. / dba PIONEER warranties against defective material and workmanship for one year from the shipping date. Customer designed tools may be subject to special warranty conditions. All other warranties, expressed or implied, are excluded from all sales by PIONEER.
PIONEER cannot control how our customers use our product. All information provided is given in good faith. It is the responsibility of the user to do testing to insure the products suitability with the application.
If you have a questions or concern we are happy to address the issue with you.
- Request an inspection RGA for tracking purposes from Customer Service. Please include where the tool was ordered, order date and condition of the tool (new or used).
- Inspection will be performed.
- If a factory defect exist we will replace the product immediately.
- If it is determined the operation, machine or cutting tool is the cause of the issue the tool will be returned to the customer at the customers expense.
If the customer does not respond within 30 days of the report the tool will be disposed of.
Any questions or concerns please contact Customer Service at 847-593-6000 or Customer Service.